Specialized Commercial Services

ConsultCity International has specialized competencies in the following areas:

	Business Process Re-engineering
	Call Center Development
	ISP Web Hosting Infrastructure Development
	Point-of-Sale Solutions
	Enhanced Services Platform Management

Need to automate ordering, provisioning, and billing operations?
Entering the same information two or three times in multiple systems?
Is the cycle time between customer order and delivery meeting customer expectations?
Faced with the task of cutting overhead costs while at the same time improving customer service?

ConsultCity International will work one-on-one with your management team to define your business processes and offer turnkey information technology solutions that will eliminate non-value added action steps, saving your company both time and money.

The following business re-engineering skills can be tailored to your needs:

	Workflow process mapping to identify non-value added steps and other barriers to timely work completion
	Define areas to introduce information technology solutions, models & standard operating procedures (SOPs) such as:
	Hardware & software system integration to establish uninterrupted, automated work flow with little or no human intervention   Establish credit, collection, and customer service SOPs to achieve best-in-class call center standards   Recommend & install accounting, billing, provisioning, and customer service software packages to automate back office operations   Establish procedures to facilitate optimal operation of existing equipment   Develop pricing models to ensure that profit margins are achieved and to establish a consistent pricing structure throughout product offering   Develop measurement criteria and systems to track performance

Setting up a new or expanding an existing call center?
Customers complaining about long queue times?
Hold times exceeding the 80/20 industry standards?
Customer Service meeting customer expectations?

ConsultCity International specializes in the evaluation, implementation, and development of call center business solutions. Our innovative approaches to conducting business in the current market place enables call center operations to become a major factor in customer retention, competitiveness, and the ability to adapt to everyday changing markets. Because customer service is both essential and a strategic vehicle for your company, it is imperative to maintain a well-equipped call center to meet your business and customer needs.

Our call center business practice spans many key areas:

	Define, design, and enhance call center business requirements
	Develop call center strategies
	Enhance customer care operations
	Purchase, install, and configure:
	Private Branch Exchange (PBX) Automatic Call Distribution (ACD) Interactive Voice Response (IVR) Voice Mail Systems Computer Telephony Integration (CTI) Voice Network Services
	Establish Call Center procedures:
	Soft skills training Product training Call handling guide

Starting a small Internet Service Provider company for web hosting or dial-up services?

We can provide a complete IT solution to setup your new ISP business.

ConsultCity's competencies include:

	Site surveys
	Facility building including racks and AC/DC power supply
	Order, install, configure dial-up and web hosting equipment
	Order and configure circuits for bandwidth
	Configure backbone routers for routing (BGP) and routed (TCP/IP) protocols
	Develop back office solutions such as billing, accounting, provisioning systems

Behind the competition by not offering a point-of-sale activation solution?
Need to control fraud at the point-of-sale?
Need better inventory control at the point-of-sale?

Point-of-Sale Activation (POS) technology is rapidly gaining popularity for its ability to track card activations by clerk, unit, and/or time. This capability minimizes fraud and gives businesses better inventory control at the point-of-sale.

We can implement the following solutions depending on your business requirements:

	Dial-up Point-of-Sale Activation using your local telephone company (PSTN)
	Wide Area Network Point-of-Sale Activation using private network
	Universal Point-of-Sale Activation using Visa/MasterCard credit and debit card networks

When your ESP goes down, do you have a plan in place to minimize down time?
Can you continue to function at peak efficiency when mission critical employees are absent?
Having difficulties managing rate tables?

An Enhanced Service Platform (ESP) is more than just a switch. It is an intelligent system that tracks activations, debit/credit $ balances, minute balances on prepaid calling cards, and many other items (depending on your creativity).

ConsultCity International has a significant amount of real world experience working with Enhanced Service Platforms, specifically in the prepaid service industry.

Our skills include the following:

	Disaster recovery plan development and deployment
	Rate structure management and implementation
	Standard Operating Procedures (SOP) development with regards to:
	Monitoring platform components Maintaining platform for optimal performance Generating billing and management reports
	Develop new, innovative product concepts using ESP technology